一、交际用语（单选题）
题目：– __________________ – Yes, I will try my best.选项：Do you know the deadline for filing business tax?
选项：What do you think about business tax?
选项：Can you give me a brief introduction to business tax?
答案: Can you give me a brief introduction to business tax?
题目：– Let’s go over our promotion plan once again, shall we? – ___________________________________选项：This is obviously too heavy.
选项：OK. We have eight retailers and the team is preparing for a launch event.
选项：They make the audience feel comfortable.
答案: OK. We have eight retailers and the team is preparing for a launch event.
题目：- What kind of TV program do you like best? – _____________________选项：I like them very much.
选项：I only watch them at weekend.
选项：It’s hard to say actually.
答案: It’s hard to say actually.
题目：- Can I help you with your suitcase? – _____________________选项：I have no idea.
选项：No, no. I can carry it myself
选项：Thank you. I can manage myself.
答案: Thank you. I can manage myself.
题目：– ____________________________________ – OK. We have 8 major retailers running demonstrations at most branches, and…选项：Quality is the focus of the ad campaign.
选项：A good advertising campaign will increase our sales.
选项：Let’s go over our promotion plans again, shall we?
答案: Let’s go over our promotion plans again, shall we?
二、词汇与结构（单选题）
1-5
题目：We ___________ for 12 hours by the time we get to Beijing.选项:will fly
选项:will have flown
选项:are flying
答案: will have flown
题目：Jack felt quite disappointed with the movie because he had expected ______ to be much better.选项:that
选项:one
选项:it
答案: it
题目：Whether you leave town for a day or for a week, having something fun you __________ will excite you and stimulate energy.选项:have been looking forward to
选项:will look forward to
选项:are going to look forward to
答案: have been looking forward to
题目：Usually, similar contracts ___________ with other consignees are based on 12 months.选项:signed
选项:being signed
选项:signing
答案: signed
题目：Sometimes your body language, gestures and expressions may tell people ________ about you than the words you use.选项:most
选项:more
选项:much
答案: more
6-10
题目：Our bank provides you quick and ___________ electronic remittance for individuals.选项:consistent
选项:convenient
选项:comfortable
答案: convenient
题目：I’m __________ you’d have to tell me how large your order is going to be.选项:nervous
选项:worried
选项:afraid
答案: afraid
题目：The balance sheet of a company has two columns; it has ________ and it has liabilities.选项:assets
选项:belongings
选项:currency
答案: assets
题目：Please find enclosed our brochure and other leaflets __________ our range of services.选项:outlined
选项:outline
选项:outlining
答案: outlining
题目：They didn’t reply to us, so we have nothing to do but ______.选项:waiting
选项:to wait
选项:wait
答案: wait
题目：There is the Planning Department — Chow Fung is __________ it.选项:on charge of
选项:in charge of
选项:under charge of
答案: in charge of
题目：Too many debts in a company easily _______ bankruptcy.选项:result from
选项:lead from
选项:result in
答案: result in
题目：Our new type of treadmill is ______ release next month.选项:due to
选项:due for
选项:due
答案: due for
题目：No matter _____ full his schedule is, he can always get time off work to be with his family.选项:how
选项:what
选项:when
答案: how
题目：Firms hold regular sales conferences ___________ their entire sales force can meet, receive information and ask questions about new products and receive training.选项:where
选项:that
选项:when
答案: where
三、阅读理解（单选题）
题目：Hard sell and soft sell are important business terms and useful strategies for sales staff to know and understand. Both of them can work. The effect depends on the type of customers and the type of products. A hard sell is a kind of more direct and forceful sales tactics. The sales person just keeps explaining how good the product is, why people should buy it and even how the prices might increase if the consumer walks off. A soft sell is a different approach…..
问题 1: What’s the topic and main idea of the passage?选项：Selling Strategy – Sales Staff
选项：Sales Staff – What Sales Staff Should Know
选项：Selling Strategy – Hard Sell and Soft Sell Strategies
答案: Selling Strategy – Hard Sell and Soft Sell Strategies
问题 2: Customers often _________ hard sales tactics, thus making soft-selling more effective for success.选项:resist
选项:oppose
选项:object
答案: resist
问题 3: Examples of soft sell mentioned in the passage include __________.选项:distributing free samples to customers
选项:recommending products among friends
选项:all the above
答案: all the above
问题 4: Making humorous advertisements is one of the approaches companies use to __________.选项:reduce selling costs
选项:attract people’s interests
选项:avoid shortage of sales staff
答案: attract people’s interests
问题 5: According to the passage the author indicates that __________.选项:soft sell is preferred by business companies
选项:hard sell is rarely resisted by customers
选项:soft sell is expensive
答案: soft sell is preferred by business companies
四、阅读理解（判断题）
题目：Online banking refers to banking activities that are carried out over the Internet on a secure website. It developed in the late 1990s and grew more popular over the years since it can make one’s financial life much easier to manage. First, you can use online banking to pay your bills. Most banks have a section in which you set up payees……
问题 1: Online banking refers to banking systems where you can carry out your business over the Internet on any website.选项：T
选项：F
答案: F
问题 2: Most banks have a section in which you set up your own business.选项：T
选项：F
答案: F
问题 3: Online banking is the quickest way to check if a transaction is done.选项：T
选项：F
答案: T
问题 4: Online banking is more useful and easier than automated phone service.选项：T
选项：F
答案: T
问题 5: No doubt, you have to keep a special eye on your safety or privacy online banking.选项：T
选项：F
答案: T
五、写作（问答题）
题目：Suppose you are Henry. Last month, you bought a Canon digital camera from JD.com and found that the lens didn’t work properly. You asked for a new one and found that there were some scratches on the screen when the new camera arrived. You are writing to complain about it:
• describe the problems clearly
• ask for a replacement of the camera
• ask for compensation or a 10% discount
• end the complaint letter
答案：
Dear Sales Manager,
This is Henry. Last month, I bought a Canon digital camera on JD.com. When the new camera arrived, I found that the lens was not working properly and there were some scratches on the screen. I strongly request the company to replace my camera and compensate me according to the contract or give me a 10% discount.
I hope my complaint can get the company’s attention and be resolved as soon as possible!
Complainant:
Henry
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